Windmill Terms of Sale and Product Warranty
Effective Date: April 20, 2021
By using this website operated by The Air Lab, Inc. d/b/a Windmill (“Windmill”, “we”, or “us”), and purchasing a product or service, you agree to these Terms of Sale and all other terms that we may post. Please read them carefully.
Windmill Terms of Sale
We reserve the right to limit quantities available for purchase for any reason. Quantity limits may be applied per order, per person or household, or to orders that use the same credit card, billing and/or shipping address, or share any other account or order attribute. Users who attempt to circumvent quantity limitations (e.g. by using multiple email addresses or accounts to order more than a stated limit or by placing multiple orders of the same product) may have orders denied and their accounts suspended from further activity.
Promotional codes are limited in nature, void where prohibited, and may expire or be discontinued with or without notice. Promotional codes may not be copied, sold, shared with other, or applied to prior or future purchases. They are not redeemable for cash and are subject to cancellation or change at any time for any reason. Items eligible for promotional discounts may be limited to stock on hand.
RETURNS AND WARRANTIES
If you are not satisfied with an item you have purchased, you may return the item within thirty (30) days of delivery for a full refund of the purchase price, excluding shipping, handling, and other charges, unless Windmill explicitly states it will cover such charges. The item must be returned in good condition, in original or similarly appropriate packaging, and with all paperwork, parts and accessories to ensure credit. We do not take title to returned items until we receive them, which determines the thirty (30) day window from delivery. Items designated as final sale may not be returned. Please review our Product Warranty below for limits on our guarantee. If a product is returned in damaged condition, with missing parts, or otherwise has signs of abuse, we reserve the right to refuse a refund or to charge additional restocking fees, at our sole discretion.
SHIPPING AND DELIVERY
Unless otherwise explicitly stated, all shipping charges relating to your purchases through the website will be disclosed in the ultimate purchase price. Title and risk of loss for purchased items pass to you upon our delivery to the carrier. Windmill does not deliver to addresses outside the United States.
You are responsible for paying all sales, use and other taxes, including any applicable duties, relating to any of your purchases of products or services from Windmill through this website.
WINDMILL AIR FILTER AUTO-REFILLS AND SUBSCRIPTION
Our products contain one or more air filters that should be replaced from time to time as indicated (“Filters”). When making a purchase of one or more of our products, you will have an option, but not obligation, to purchase subscription(s) to Filters with automatic, recurring charges and shipment of certain Filters (“Auto-Refills” or “Subscription”). Depending on the product and our offerings, you may also have the option of making one-time payments for certain Filters.
Each annual Auto-Refill includes the specified number of Filters as indicated during the time of purchase, which will be shipped approximately three (3) months after initial purchase and annually thereafter, subject to the shipping and delivery terms set forth above. BY USING AUTO-REFILLS, YOU AUTHORIZE WINDMILL TO INITIATE RECURRING NON-REFUNDABLE PAYMENTS AS SET FORTH BELOW.
If you purchase Auto-Refills, we (or our third-party payment processor) will automatically charge you, at the time of each refill renewal, using the payment information you have provided until you cancel your Subscription. Your Subscription will automatically renew every twelve months, and your credit card will automatically be charged the full amount, plus any applicable taxes, and other charges at the beginning of each renewal period. YOU MUST CANCEL YOUR SUBSCRIPTION AT LEAST FIFTEEN DAYS PRIOR TO THE RENEWAL DATE TO AVOID THE BILLING OF FEES FOR THE NEXT RENEWAL PERIOD.
You acknowledge that your Subscription has recurring payment features and you accept responsibility for all recurring payment obligations prior to cancellation of your Subscription. Your Subscription will continue until cancelled by you or until we terminate your access to or use of the services in accordance with these Terms of Sale. You can cancel your Subscription at any time by following the applicable instructions on the website or by contacting us at email@example.com. Cancellation will be effective at the end of the then-current renewal period. UNLESS OTHERWISE EXPLICITLY STATED, YOU WILL NOT RECEIVE A REFUND OF ANY PORTION OF THE AUTO-REFILLS FEE PAID FOR THE THEN CURRENT SHIPMENT AT THE TIME OF CANCELLATION.
Windmill Product Warranty
WHAT THIS LIMITED WARRANTY COVERS
The Air Lab, Inc. d/b/a Windmill (“Windmill”, “we”, or “us”) warrants your Windmill Room Air Conditioner ("product") against defect in materials or workmanship under normal household use, during the warranty period set forth below. Windmill will, at its option, repair or replace the product. This limited warranty is valid only to the original retail purchaser of the product, is not assignable or transferrable to any subsequent purchaser or user, and applies only when the product is purchased through Windmill or a Windmill authorized dealer or distributor and used within the United States (“U.S.”), including U.S. Territories.
Note: Replacement products and repair parts may be new or factory-remanufactured and are warranted for the remaining portion of the original unit’s warranty period or ninety (90) days, whichever is longer. Please retain dated receipt and delivery confirmation as evidence of the date of purchase for proof of warranty (you’ll be required to submit a copy to Windmill).
One (1) year from the date of purchase: Any internal / functional parts.
HOW SERVICE IS HANDLED
In-home service may be provided during the warranty period subject to availability within the United States. In-home service will not be available in all areas. To receive in-home service, the product must be unobstructed and accessible to service personnel. If during in-home service repair cannot be completed, it may be necessary to remove, repair and return the product. If in-home service is unavailable, Windmill may elect, at its own option, to provide a new unit and request a return of the existing unit.
WHAT THIS LIMITED WARRANTY DOES NOT COVER
1. Service trips to deliver, pick up, or install the product or for instruction on product use.
2. Replacing house fuses or resetting of circuit breakers, correction of house wiring or plumbing, or correction of product installation.
3. Damage or failure caused by leaky / broken / frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air.
4. Damage or failure caused by accidents, pests and vermin, lightning, wind, fire, floods or acts of God.
5. Damage or failure resulting from misuse, abuse, improper installation, repair or maintenance. Improper repair includes use of parts not approved or specified by Windmill.
6. Damage or failure caused by unauthorized modification or alteration to the product.
7. Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
8. Damage or failure caused by improper filter management or replacement.
9. Cosmetic damage, including scratches, dents, chips or other damage to the finish of the product, unless such damage results from defects in materials or workmanship and is reported to Windmill within seven (7) calendar days from the date of delivery.
10. Damage or missing items to any display, open box, discounted, or refurbished product.
11. Product where the original factory serial numbers have been removed, defaced or changed in any way.
12. Repairs when product is used in other than normal and usual household use (e.g. rental, commercial use, offices, or recreational facilities) or contrary to the instructions outlined in the owner’s guide.
13. The removal and reinstallation of the Product if it is installed in an inaccessible location.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING AND WITHOUT LIMITATION TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, THIS WARRANTY IS LIMITED IN DURATION TO THE TERM PERIOD EXPRESSED ABOVE. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY FOR THE CUSTOMER. NEITHER THE MANUFACTURER NOR ITS U.S. DISTRIBUTORS SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING AND WITHOUT LIMITATION TO, LOST REVENUES OR PROFITS, OR ANY OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
HOW TO OBTAIN WARRANTY SERVICE & ADDITIONAL INFORMATION:
Please visit windmillair.com/support/ to register your Windmill AC before contacting Windmill Support. Once you fill out this form, please email firstname.lastname@example.org or chat us at windmillair.com/support, and make sure to have your model number, serial number, and proof of purchase/delivery ready.